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Customer Success Engineer (m/w/d)

About Turbit

Turbit develops and researches AI services for renewable energy assets and has established itself as a market leader in AI-based operational management of wind turbines in Europe.

Your Tasks

Join our customer success team as a Customer Success Engineer.

  • Monitor and analyze faults, failures, and anomalies (events) that Turbit detects using the state-of-the-art Turbit AI monitoring system.

  • Analyze the events with our software. Prepare a technical summary of the analysis and discuss it with our customers. Manage and document the process.

  • Communicate with customers regularly. Assist, support, and manage them and their internal processes to maximize their benefits from Turbit.

  • Plan, schedule and execute regular workshops with our customers.

  • Manage support tickets and communication with our customers.

  • Prepare, execute, and continuously improve our customer onboarding and customer success processes.

  • Educate our customers on how to use our software and engage with them individually.

  • Create teaching material and continuously improve it.

  • Identify and escalate complex issues to senior Customer Success members, Sales or the technical team.

  • Have an impact on hundreds of wind turbines in Germany and beyond.

Your Profile

You have a background in mechanical engineering or a related field.

  • You are a recent graduate of an engineering degree (preferably Industrial or Mechanical Engineering or related).

  • You are really passionate about bringing value to customers and have a strong motivation to act independently on your own (you have the drive to reach out to customers).

  • You are fluent in written and spoken German and English (Our customers speak mostly German and English).

  • You love analytical thinking and have shown in the past that you are excellent at it.

  • You are eager to find a solution in difficult situations.

  • You know and can apply basic concepts of data science and data analytics and are highly motivated to learn more.

  • You have an open personality and positive charisma.

  • You are passionate about renewable energy.

Your Benefits

You'll be part of a startup making a significant impact. Our mission is to increase the efficiency of the renewable industry through our expertise in data analytics, software engineering, and data science.

  • Beautiful modern office in the heart of Berlin.

  • Home office and "work from where you want" culture.

  • Lunch Benefits.

  • Regular Team Events.

  • Your personal development has a very high priority for us.

  • Be creative and bring your ideas to life in an environment that cherishes innovation.

  • We are a diverse team that believes in the power of diverse people, perspectives, and experiences.

Does this sound like you? Then send us your application letter with a full CV. We look forward to getting to know you.

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