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Customer Success Engineer (m/w/d)

Your Tasks

Work in our core team as a Customer Success Engineer.

  • Monitor and analyze faults, failures, and anomalies (events) that Turbit detects using the state of the art Turbit monitoring system.

  • Analyze the events with our software. Prepare a technical summary of the analysis and discuss it with our customers. Manage and document the process.

  • Communicate with customers regularly. Assist, support and manage them and  their  internal processes to maximize their benefits from Turbit.

  • Plan, schedule and execute regular workshops with our customers.

  • Manage support tickets and communication with our customers.

  • Prepare, execute and continuously improve over our customer onboarding and customer success processes.

  • Educate our customers on how to use our software and engage with them individually. Create teaching material and continuously improve it.

  • Have an impact on hundreds of wind turbines in Germany and beyond.

About Turbit Systems

Turbit Systems develops and researches AI services for renewable energy assets and has established itself as a market leader in AI-based operational management of wind turbines in Europe.

Your Profile

You have a background in mechanical engineering or a related field.

  • You have at least 2 years of experience as a technical operator of wind turbines. You possess excellent knowledge of wind turbines.

  • You are really passionate about bringing value to customers and have a strong motivation to act independently on your own (you have the drive to reach out to customers).

  • You are fluent in written and spoken German and English (Our customers speak mostly German and English).

  • You love analytical thinking and have shown in the past that you are excellent at it.

  • You are eager to find a solution in difficult situations.

  • You know and can apply basic concepts of data science and data analytics and are highly motivated to learn more.

  • You have an open personality and positive charisma.

  • You are passionate about renewable energy.

Your Benefits

You'll work in a startup with impact. We are making the renewable industry more efficient through  data analytics and data science.

  • You will get a competitive salary and virtual stock options.

  • Home office and "work from where you want" culture.

  • Your personal development has a high priority.

  • Be creative and bring your ideas to life in an environment that cherishes innovation.

  • We embrace diversity.

Does this sound like you? Then send us your application letter with a full CV. We look forward to getting to know you.

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